Futurestep - Custom Search shanghai-quality-manager-jobs

After Sales Manager (Shanghai)

Fri, 14 Jun 2013 07:59:00 GMT

FSVOPP

After Sales Manager

Company

For over 25 years our mission has been inspired by the unique philosophy of Wellness. Wellness is Company’s way of life based on regular physical activity, a positive approach to life and healthy eating habits.

Location

Shanghai

Position Description

To ensure a quality technical support and maintenance service through effective and reliable Call Center and Service Engineers network 
To guarantee profitability of After Sales Business in terms of EBIT generation  Achieves customer satisfaction in terms of service quality 
To manage After Sales and Warranty costs 
To manage spare parts stock
To develop and optimize legal contracts with service provider to assure the KPIs respect following the gold guide lines
To Provide constant training to Service Engineer on products and services
To provide a real time market feedback on products and market service issues
To guarantee and improve the efficiency of back office processes 
To provide reliable and structured Forecast and Pipeline Management
To guarantee implementation of Company cultural model through company policies

MISSION OF THE ROLE

To build a Services business based on After Sales, Logistics & installations, remarketing. 
To manage the After Sales Department, including subcontractors, to ensure a high quality technical support and maintenance service 
To achieve customer satisfaction in terms of service quality 
To lead and deliver continual improvement programmes to ensure that Company after Sales service improves against SLA 
To assure compliance to After Sales operations strictly following procedures, tools & methods.

Position Requirements

Minimum 15 years’ experience
Minimum 5 years in a management position in a repair infrastructure 
After Sales Processes & Policies 
Relevant experiences in building a service business on repair activity and managing the relative customer issues 
Experiences in remarketing (asset risk and management of second-hand equipment)
Experience on developing and optimizing legal contracts with service provider 
Direct experience on Logistics & on site operations
Experience on field management (ideally third party)

Thank you for your interest in this opportunity. To proceed, click “Apply Now”, follow the instructions to join our Talent Community, and then complete the application process. Joining the Futurestep Talent Community is fast and easy, and allows us to inform you of similar opportunities in the future.

HQ188

Senior Technical Marketing Manager (Shanghai)

Mon, 03 Jun 2013 05:00:00 GMT

FSVOPP

Senior Technical Marketing Manager, Printing Ink

Company

Clariant was formed in 1995 as a spin off from the chemical company Sandoz, which was it established in Basel in 1886.

Location

Shanghai

Position Description

Responsible for the global pigment portfolio for Printing Inks application

Support of product relocation, changes in product composition and production issues
Testing of products in relevant Printing Inks systems when a new standard is established
Printing Inks mandate products: Communicate results to QM/QA and accept std or reject and ask for new standard suggestion from QC.
Other pigments: test in relevant printing Inks systems and inform TM.
Initiate tests, create examination sheets and write product reports according to the PAR process
Green card process: Run additional tests for off-spec quality
Development of new global test methods in cooperation with the regions
Update current test methods to changes coming from the market or if new test material is required
Development of new pigments for the global portfolio according to the market needs

Global Technical Marketing Service

Respond to internal technical marketing requests from the regions and initiate evaluations accordingly
Support QM/QA and the regions with quality complaints
Respond to external internet requests or forward it to the respective (technical) responsible
Test competitor samples
Collect and share market & competitor information
Evaluates market needs and trend technologies together with Marketing
Participate at internal lean sigma projects to optimize our processes

Promotion material, training

Create and organize internal promotion material for new products, e.g. product reports
Update information for the global SharePoint
Create, update and distribute external promotion material, e.g. Technical Data Sheets, brochures, flyers, shade cards
Give input for the Printing Inks web site. Check and update data for the Product Finder.
Take care of external and internal visitors and give technical training

Position Requirements

Educational background – University Master’s degree
Knows how to manage, coach people and develop their career & the team competency
Excellent English skills and well understand cross cultural communications, and have capability to coordinate with technical marketing people globally
Excellent knowledge of the Printing Ink market
Good Project management and time-management & prioritization of tasks skills
Understand the customers/market quickly and possesses strong analytical skills and financial knowledge is preferable
Willing to travel internationally

AW938

Technical Marketing Manager (Shanghai)

Mon, 03 Jun 2013 05:00:00 GMT

FSVOPP

Technical Marketing Manager, Printing Ink

Company

Clariant was formed in 1995 as a spin off from the chemical company Sandoz, which was it established in Basel in 1886.

Location

Shanghai

Position Description

Responsible for the global pigment portfolio for Printing Inks application

Support of product relocation, changes in product composition and production issues
Testing of products in relevant Printing Inks systems when a new standard is established
Printing Inks mandate products: Communicate results to QM/QA and accept std or reject and ask for new standard suggestion from QC.
Other pigments: test in relevant printing Inks systems and inform TM.
Initiate tests, create examination sheets and write product reports according to the PAR process
Green card process: Run additional tests for off-spec quality
Development of new global test methods in cooperation with the regions
Update current test methods to changes coming from the market or if new test material is required
Development of new pigments for the global portfolio according to the market needs

Global Technical Marketing Service

Respond to internal technical marketing requests from the regions and initiate evaluations accordingly
Support QM/QA and the regions with quality complaints
Respond to external internet requests or forward it to the respective (technical) responsible
Test competitor samples
Collect and share market & competitor information
Evaluates market needs and trend technologies together with Marketing
Participate at internal lean sigma projects to optimize our processes

Promotion material, training

Create and organize internal promotion material for new products, e.g. product reports
Update information for the global SharePoint
Create, update and distribute external promotion material, e.g. Technical Data Sheets, brochures, flyers, shade cards
Give input for the Printing Inks web site. Check and update data for the Product Finder.
Take care of external and internal visitors and give technical training

Position Requirements

Educational background – University bachelor degree
Excellent English skills
Excellent technical know-how regarding printing inks and pigments
Excellent technical know-how regarding evaluation of pigments and development of test methods
Good knowledge of the Printing Ink market
Good communication skills in general due to interaction with TM-PI globally, QM/QA
Good Project management skills
Good business understanding
Good presentation skills, good teaching skills (e.g. for internal/external training)

AH739

GL Accountant (Shanghai)

Sun, 09 Jun 2013 07:59:00 GMT

FSVOPP

GL Accountant

Company

Our Client is a global leader in providing contracting and services as well as design, manufacturing, installation, and service serving 50 countries. It is a $10 billion+ organization.

Location

Shanghai

Position Description

Responsible for the GL books of Greater China entities
Along with the GL Manager and other internal GL accountants, work closely with the outside business partner to ensure all GL responsibilities are properly dispensed
Work with outside business partner to ensure:
- Timeliness and accuracy of financial reporting
- Review reasonableness of the month end GL account balances and ensure all account reconciliations are performed
- Compliance with USGAAP, Tyco policies, audits and local regulations
Ensure proper document procedures and controls to support the GL transactions and balances
Maintenance of Chart of Accounts
Identify areas of improvement within the ERP system in producing financial reports
Be the subject matter expert for GL and initial point of contact with outside business partner on issues of the ERP system

Position Requirements

Accounting degree with 3+ yrs of relevant accounting experience, preferably in a MNC environment
Good oral and written communication skills in both English and Mandarin
Knowledge of accounting and regulatory practices of China would be an advantage
Mature individual who can interface with internal/external customers of all levels
Organized, time-sensitive & results driven
Experience/exposure in working with outside partners desirable

EG695

Client Development Leader - Shanghai (Shanghai, China)

Wed, 05 Jun 2013 05:00:00 GMT

Shanghai base
Previous experience in a consulting environment / professional services required
6-10 + years BD experience
Recruitment Process Outsourcing / Solutions

Futurestep, a Korn/Ferry International Company, is the industry leader in strategic talent acquisition, offering fully customized, flexible solutions for clients around the world. Our services include Strategic Recruitment Process Outsourcing (RPO), Project-Based Recruitment, Mid-Level Recruitment, Interim Professionals and Consulting Services.

Our China business has gone from strength to strength since inception, and as a result we are now seeking to work with a talented Business Development Manager.

In this role you will focus on building and continuing relationships with key clients across China, while working in partnership with your colleagues across Asia Pacific and the globe. You will focus on depth of relationships, rather than breadth – our focus is to do what we do well, and not spread ourselves too thin! You will however run multiple con-current relationships, resulting in consistent flow of leads and several converted deals per year.

Your product will be RPO and Solutions services. Our clients are large MNC’s with both existing presence in China, and aggressive entry strategies. We work with our clients to tailor a recruitment solution depending on their business planning. To deliver and represent our brand effectively you will require:

A high degree of credibility and confidence
Long standing relationship management and influencing skills
Strong knowledge of the China market
6+ years in BD, preferably within a small but reputable consultancy
A hands-on approach to your work
Excellent consultative style, with the ability to tailor your approach according to the clients requirements
Strong ability to work with internal delivery managers

This is a one-of-a-kind role, offering autonomy, tailored training and mentoring, global scope, and a friendly but professional local office. Futurestep is well known in the market, and is particularly a stand-out player in the China scene. You will be proud to represent this business, and the products and solutions we are able to transfer to our clients.

Thank you for your interest in this opportunity.

KC584

Marketing Manager, Asia Pacific & Middle East (Shanghai)

Mon, 27 May 2013 02:59:00 GMT

FSVOPP

Ruukki Metal, Marketing Manager Asia Pacific and Middle East

Company

Ruukki is the world’s leading manufacturer and supplier of metal-based components and systems to the construction and engineering industries. The company was founded in 1960 and is headquartered in Helsinki and is a listed company on the OMX Helsinki 25 index stock exchange companies in sustainability.

The Company established in Shanghai its Asia Pacific region head office, and with sales offices in Beijing and Shanghai to deliver long term distribution cooperation with its business partners in China and in the region companies in sustainability.

In China, Ruukki Metals has main focus on high-strength and wear-resistant special steels.

Location

Shanghai or Beijing

Position Description

Collect market and customer information and new business potential
Lead generation together with sales
Planning, executing and measuring of marketing activities:
- focusing on high-impact actions
- effective execution
- monitoring marketing performance
Managing region marketing agency / partner network.
Applying Ruukki level best practices and tools in countries to improve efficiency.
Bring area needs and ideas to the PR team and support communications manager for efficient special steel communications
Other appointed marketing and communications related tasks, which support Ruukki’s targets.

Position Requirements

Applicable university level degree (M.Sc. or equivalent)
Over five years of working experience in a field of marketing and communications and/or sales
Integrated marketing planning, activity development, implementation and performance analysis
Good knowledge over different marketing channels
Supplier relationship management
Excellent communication skills
Experienced user of digital tools and CRM systems
Good level of written and spoken English.
Good level of written and spoken Chinese.
Team and target oriented attitude, used to work closely with all personnel groups and people with different attitudes
International mindset, since the responsibility ranges from Asia Pacific to Middle East
Flexibility, initiative, judgments and ability to solve problems and to stand strain
Excellent project management skills
High level of personal energy and motivation
Proactive, result driven, customer oriented and accountable.
Experience with cultural differences of multinational / global company operating in China.
Experience working in a matrix environment (reporting relationships, global vs. local requirements, working through peers and non-reporting line teams).
Ability to interact with senior level management locally and globally.
Willingness to travel.

UF826

Sales Director, Residential (Shanghai)

Thu, 30 May 2013 05:00:00 GMT

Sales Director, Residential

Company

The company is comprised of 162 companies with activities in more than 100 countries, and had sales in 2008 of USD over 2.9billion and has about 19,000 employees by end of 2008. The Group exercises the decentralized organization structure, adhering to such a guiding principle of "Maximum Accountability with Minimum Interference" for 5 operational regions throughout the world, Europe, North America, Latin America, Asia and Australia.

The business in China consists of architectural products and window covering products. The architectural products includes ceilings, facades (metal and terracotta) and solar control; and the window covering products business includes window fashions (residential, commercial, EOS-C track motor and automation control system), hospitality and 3form translucent panels.

Location

Shanghai

Position Description

· Work with the corporate marketing team and dealers to ensure direction and collaboration expectations are clear and calibrated with the Group’s strategic direction in China market.

· Manage the dealers and train the sales team, reorganize optimal structure if need and expand distribution network.

· Monitor and oversee the rollout of distribution channels and expand the dealer network in China through a more professional and sophisticated approach in driving the category education to build strong brand & category awareness.

· Communicate effectively across business units internally as well as externally with the dealers, designers and retailers.

· Hire, train, lead, and develop a sales organization to ensure the planned growth of the Group’s residential business in China. Identify, develop and implement opportunities and plans to grow the business each year.

· Provide feedback to the leadership team on new retail related design and be proactive on collaborating with designers and retailers.

· Coach the team and drive a performance driven culture.

· Comply with all applicable government regulations and ensure business is conducted in an environmental responsible way.

· Collaborate on development and solutions as and when needed.

Position Requirements

· Energetic and resourceful with a good understanding of the dealer mechanism. Work experience in the home and furnishing sectors are ideal.

· Strong sales background and dealer management skills, with experience of managing high end premium dealer network and turning around the company in the sense of growing sales.

· A mature, credible and inspiring leader and is expected to be able to work under pressure and meet growth target.

· A flair for fashions and upscale product categories is desired.

VT937

Search Consultant, Industrial – Shanghai (Shanghai, China)

Sat, 18 May 2013 10:31:00 GMT

With 39 offices across 20 countries, Futurestep is the global industry leader in high impact recruitment solutions. As a Korn/Ferry Company, Futurestep can meet a variety of workforce requirements; from RPO and project recruitment, to single search and consulting, our solutions apply a truly world-class capability to deliver talent with impact, providing the experience and global reach to identify, attract and retain the people who drive business success.

Opportunity

As a Consultant within our Industrial Search group, you will have the opportunity to work with major multinational businesses and build a “trusted advisor” relationship with clients. Driven by exceeding client expectations, you will be highly capable understanding client needs and delivering exceptional results. You will be part of creative, energetic and capable Search practice which is a 100% retained recruitment operation.

Responsibilities

Understanding clients’ business, culture and talent acquisition needs; managing candidates through the interview process; and as the subject matter expert, provide consultative guidance and advice on recruitment best practices
Manage recruitment life-cycle from search kick-off through closure to ensure “time to fill” goals are achieved
Develop, drive and manage strong business relationships with clients to ensure successful placements and guarantee customer satisfaction
Develop and maintain strong professional relationships with candidates by providing superior candidate care including clearly defining position requirements and recruiting process, timely updates on progress, interview preparation and debriefing
Responsible for identifying opportunities to provide additional recruitment services to existing and new clients
Contribute and collaborate in Korn/Ferry International’s integrated solutions sales strategy
At all times demonstrate the highest level of ethical behavior & personal integrity, positive and pro-active communication with peers and colleagues, generosity of knowledge and experience, to build effective relationships across the business

Role Requirements:

Experience within the China Industrial sector, either directly within the industry, or from consulting
Tertiary qualified with 8 years professional experience, and at least 2 recent years in the field of executive retained search
Business Development experience is a definite plus
Ability to influence, manage and work collaboratively across business lines and geographies
A desire to impact the growth and success of a business
A strong sense of the recruitment landscape in Asia, with a proven track record in best practice search methodology
Developing leadership skills. The ability to motivate and support others within your surrounding team
Sophisticated relationship building skills, and the ability to leverage established business connections.
Excellent verbal and written English communication skills. Fluency in Mandarin is a strong advantage

Thank you for your interest in this opportunity. To learn more, visit www.futurestep.com

HX345

Search Consultant or Managing Consultant - Consumer - Shanghai (Shanghai, China)

Sat, 01 Jun 2013 08:00:00 GMT

We really can promise you the world.

Futurestep: when we say we’re a global business, we mean it.

With offices across five continents, we take a truly international approach to the business of discovering and maximizing talent.

So what does that mean for you? It means the chance to work with major multinational businesses. It means sharing knowledge with colleagues from all over the world.

And it could mean the opportunity to develop your career much further than ever before.

We are looking for: experienced recruitment professionals who want an impactful career. You will be part of creative, energetic and capable Search practice which is a 100% retained recruitment operation with a strong focus on building strategic client relationships. You will discover, deliver and measure high potential leadership that will create a positive impact on our client’s organisational performance.

We look to provide creative solutions to our clients’ talent needs, and as such you will also have the opportunity to work alongside our RPO and Consulting practices to help to identify new business opportunities within your industry vertical.

Your skills and experience:

Tertiary qualified with a marked career in Senior Recruitment or Executive Search, you will have experience working on retained recruitment solutions. A confident communicator, your stakeholder management and networking ability will be second to none. Driven by exceeding client expectations, you will be highly capable understanding client needs and delivering exceptional results.

Role Requirements:

Experience within the China Consumer or FMCG sector, either directly within the industry, or from consulting
8 years professional experience, with at least 2 recent years in the field of executive retained search
Ability to influence, manage and work collaboratively across business lines and geographies
A desire to impact the growth and success of a business
A strong sense of the recruitment landscape in Asia, with a proven track record in best practice search methodology
Developing leadership skills. The ability to motivate and support others within your surrounding team
Sophisticated relationship building skills, and the ability to leverage established business connections.
Excellent verbal and written English communication skills. Fluency in Mandarin is a strong advantage

As a Korn/Ferry Company, Futurestep can meet a variety of workforce requirements; from RPO and project recruitment, to single search and consulting, our solutions apply a truly world-class capability to deliver talent with impact, providing the experience and global reach to identify, attract and retain the people who drive business success.

And it’s not just our clients who feel the benefit. Join us, and you could enjoy a wider range of experience than you’d be able to get anywhere else.

To learn more, visit www.futurestep.com

RM152

Director, Human Resources – Retail, China (Shanghai)

Fri, 07 Jun 2013 05:00:00 GMT

FSVOPP

Director, Human Resources – Retail, China

Location

Shanghai

Position Description

HR Consulting and Support to the Retail Division

Design and support change management/organizational development initiatives as needed
Identify key opportunities and challenges of the Retail Division, and partner on strategic initiatives design and execution of solutions
Actively pursue knowledge of the Retail Division’s business practices, policies, organization structure, roles and responsibilities
Build relationship with staff of the Retail Division at all levels; built respect and trust
Be available and responsive to provide customer service in a timely and efficient manner
Design and lead team alignments for the Retail group; partnering with division management in strategic staffing, planning and decision making around people issues

Employee Relations

Partner with management to resolve employee relations issues
Provide coaching and counseling to management and staff
Collaborate with Legal Counsel on issues that may escalate to legal action
Providing guidance on Employee Relations, Employee Engagement and compliance issues

Compensation and Headcount Analysis

Ensure appropriate maintenance of the salary budget/headcount file
Partner with Senior Management to complete the annual budget salary and staffing plan

Performance Management Process (Mid-year and Year-end Review)

Provide training and counseling on the annual performance management process
Partner with Senior Management to execute salary increase process on time and on budget

Special Projects

Participate in and/or direct special projects as required
Get involved in cross-functional HR projects (succession planning, training, employee survey)

Leadership

Leading and developing team to support both the needs of the Corporate and Field Groups of the Retail Division

Recruitment

Partner with Talent Acquisition department on final candidate interviews and support offer/on-boarding process

On-Boarding

Work with hiring manager to ensure on-boarding process and schedule is complete prior to start date; follow-up to ensure all programs are completed

Position Requirements

Bachelor’s degree or above
8 to 10 years’ experience in Human Resources as a Generalist
Experience dealing directly with Senior Management in corporate and field functions
Strong track record in delivering focused HR solutions to business problems
Sound understanding of recruitment techniques, employee relations and compliance
Basic understanding of performance management, benefits, training and compensation
Exceptional communication and interpersonal skills with the ability to effectively influence partners
Strategic thinker with the ability to tactically translate ideas into workable solutions
Influential and inspiring
Knowledge/fact based
Innovative and nimble
Ability to drive and support change initiatives
Creative problem solving abilities with strategic thinking skills and strong business acumen
Flexible and adaptable to changing business requirements
Able to travel occasionally
Experience with a fast-growing business is preferred
Good capability of communicating in English both orally and in written
Computer proficiency: Word, Excel and some PowerPoint

TH331

Senior Area Sales Manager (Beijing)

Mon, 03 Jun 2013 05:00:00 GMT

FSVOPP

Senior Area Sales Manager

Company

An European fashion apparel brand

Location

Beijing

Position Description

Business development

• develop new franchisees and shops via understanding the territory, retail landscape, consumer traffic, competition, locations, etc.;

• Supervise and participate in new shop location selection, negotiation and opening; build the Lacoste shop image and forecast sales/buy;

• increase the current door productivity;

• renovate and relocate to upgrade shops;

• build and maintain partnership relationship with landlords

Account Management

• build and maintain the business relationship with franchisees;

• conduct the seasonal and monthly business review with accounts, develop the tactical business plan and manage the account growth;

• develop and execute the proper product assortment plan;

• provide the daily support and solve problems

Sales Analysis & Report

• Regular field visit report(franchisee status, shop image, product, visual merchandising, sales, inventory structure, and competition)

• supervise sales assistant and prepare regular reports (monthly POS sales report, product sell-through report, inventory report);

• Analyze sales performance and provide suggestions to franchisees, and make the action plan.

Go-to-market Process

• prepare monthly sales forecast and seasonal OTB at shop level;

• participate in product forecasting, assortment planning, and order taking conference process;

• supervise sales assistant and manage franchisees in order process, shipment and launch

Position Requirements

• University degree or above, good image, 25-35 years old

• At least 5-6 years’ work experience in fashion apparel sales and retail

• Franchise business development and management experience preferred.

• Excellent communication and negotiation skills

• Selling skills/Financial analysis skills

• Proficient in Microsoft Office applications

• Apparel product knowledge, retail operation, visual merchandising, etc.

JM742